My family and I have taken our pets here for many years which makes this review so frustrating. I always make my dog's grooming appointments with Jen because she does an amazing job and has groomed both my dog, my parent's dogs, and my brother's dog for a while now. Whenever I call to make my appointment, I always request her and only her. Today, I went in for my dog's grooming appointment only to get a slip stating that my groomer was going to be Karen today and that he'd be finished at 7:30. I felt slightly annoyed that they had switched me to a new groomer without asking or telling me but I went up to pay ahead of time as I have done many times. I realize now that this was an absolute mistake, even though I'd never had an issue before. When asked if I wanted to do a tip, I said to put down 6, which is 20%. The young girl at the register was ringing up my total and asked me if it made sense to total up to the amount it should have or a dollar more, I corrected her but she still ended up ringing my total so that there was a 7 dollar tip instead of 6. I told her that it was wrong after she handed back my card and she said she had already rang it up and could try to figure it out. I said never mind because it seemed like a hassle and that she didn't know what she was doing, and quite honestly it's a dollar so I figured oh well. Before I had left, I told the groomer that I was going to be busy till 6:30 but the slip said 7:30 anyways. Around 6:25, I received a voicemail that my dog was ready to be picked up and left right away. I ended up hitting traffic and getting there at 7pm, yes it took me 35 minutes but I was still 30 minute earlier than when the slip said to pick my dog up. When I got there, I walked to the back and knocked on the door but no one answered, I asked the girl who had checked me out at the cash register where the groomers were and she said they had left and went home. I was absolutely infuriated. My dog had been sitting in the kennel crying and howling because he had been left alone in a place that was not his home. Never once did the groomer tell me she was going to leave my dog and go home or I would have rescheduled. But clearly because she already made her money, she did not care. The entire situation was absolutely awful and it's a good thing that I already paid or I probably would have walked out and never returned. I didn't even bother making a complaint to the girl at the register because she couldn't even fix the tip. I will never return to Karen and I'm hesitant to return to Jen because although I love how she is with my dog, I don't know if I'll actually get to see her. I'm sure this had nothing to do with Jen as she's always been great but this experience put a horrible taste in my mouth. I even ran it past my family, who agreed it's unacceptable. I am doubtful I'll ever return and I caution anyone who wants to take their dog there for grooming, especially a rescue who does not like to be left in a random kennel in the back to howl away while they decide to rush home with money in hand.
I adopted a puppy from Corners Pet and Grooming. She is the best dog I've recieved. I will be purchasing more animals through them, very sweet dogs.
4.5 I have been coming here for years. The staff is great and knowledgable. They take great care of their pets! I have bought many animals and they have been great
Friendly, helpful staff. Great neighborhood pet store with healthy, happy pups, cats and small animals. Wide variety of food, treats and toys. Purchased our sheltie from them 15 years ago and have been a long, satisfied customer. Highly recommend!
Wish I could give them less then 1 star. Bought a puppy from this store, the girls that work there swore it was NOT from a puppy mill and from a reputable breeder. After one trip to the vet, the vet told us she obviously was. The dog had many defects and long story short we ended up with thousands of dollars in vet bills to save the puppy. Don't give business to this store. If you know anything about pets, you can tell they don't care about any of their animals. Also they shouldn't have 16 year olds running a store they know nothing about. Most of their products like dog food are expired. Terrible store shouldn't be open.
Corners Pet Grooming is a US Pet Store based in Hales Corners, Wisconsin. Corners Pet Grooming is located at 5430 S 108th St, Hales Corners, WI 53130, USA.
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